Contact Us
We’re Here to Help You Preserve Your Family’s Story.
Whether you have a question about the Legacy Bundle, need assistance with an existing order, or just want to share a story about your experience with our journals, our team is ready to listen and help.
How to Reach Us
The fastest way to get in touch is via email. We aim to respond to all inquiries within 24 to 48 hours.
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Customer Support: support@timelesstiesjournals.com
When emailing about an existing order, please include your Order Number (e.g., #TT1042) in the subject line so we can assist you as quickly as possible.
Quick Answers to Common Questions
Before sending an email, your question might be answered right here:
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Where are my digital bonuses? If you purchased a bundle that includes the Interview Masterclass or digital guides, the access links were sent to the email address you provided at checkout immediately after your purchase. Please check your spam or promotions folder if you don't see it in your primary inbox.
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When will my physical journals ship? Every journal is custom-printed on demand to ensure the highest quality. Please allow 3 to 5 business days for your softcover journals to be printed and bound before they are handed over to the shipping carrier.
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How can I track my order? As soon as your journals finish production and ship, you will receive an automated email from us containing your tracking number and a link to monitor your delivery.